Refund policy

Due to the handmade nature of our jewelry, we do not accept returns or refunds for items that are free from defects or quality issues.

If your item arrives damaged, defective, or if you receive the wrong item, you must contact us within 7 days of receiving your order.

To start a return request, please contact us at miaaseo@gmail.com.

Please include your order number and clear photos of the issue so we can evaluate your claim.

Approved returns should be sent to:

MIASEO
P.O. Box 1111
Beaverton, OR 97075
United States

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at miaaseo@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item.

To be eligible for a refund or replacement, you must notify us within 7 days of receiving your order. We will evaluate the issue and work to make it right.

Non-Returnable Items

Due to the handmade nature of our jewelry, handmade jewelry without defects or quality issues is not eligible for return or refund.

The following items are also non-returnable:

-Custom, personalized, made-to-order, or bespoke jewelry

-Sale items

-Gift cards

Please contact us if you have any questions regarding a specific item before purchasing.

Exchanges

We do not offer direct exchanges.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. If your claim is approved, we will be happy to offer a replacement or refund, where applicable.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.

Refunds

Refunds are issued only for approved claims involving defective, damaged, or incorrect items.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a verified defective item.

If more than 15 business days have passed since your refund was approved, please contact us at miaaseo@gmail.com.